Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can place an order by visiting our showroom in Bahrain, contacting us via phone or WhatsApp, messaging us through our official social media channels, or directly ordering from our website.
Yes, we offer reliable and timely delivery across Bahrain. Same-day delivery is available for in-stock items and nearby locations. After placing your order, our team will confirm the delivery date and time that suits you best.
Delivery typically takes 1 to 3 working days within Bahrain, depending on your location and product availability. For urgent orders, we do our best to accommodate same-day or next-day delivery.
Currently, we serve only within Bahrain. However, if you have bulk export requirements, please contact us directly for special arrangements.
Yes. Once your order is confirmed, you will receive a tracking update or a direct call from our logistics team with delivery details.
We offer free delivery on most orders within Bahrain, depending on the order size and location. For certain areas or express delivery, minimal charges may apply — which will be discussed with you in advance.
Yes, for selected products like bathroom accessories and fittings, we can arrange installation by our experienced technicians at an additional cost.
With over 53 years of trusted service, we stand by the quality of our products. If you receive a damaged or incorrect item, please contact us within 24 hours, and we will replace it promptly.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and accompanied by the original invoice.
Yes, you can exchange any eligible product within 7 days of purchase. The product must be in new, unused condition with all original packaging intact.
Most standard items are eligible, but customized orders, clearance items, and used sanitary ware are not returnable or exchangeable unless defective.
If you receive a damaged or faulty item, please contact us within 24 hours of delivery. We will inspect and arrange for a replacement or refund as quickly as possible.
No, we do not charge any restocking fee for returns or exchanges, as long as the product meets our return conditions.
Once an item has been installed or used, it is not eligible for return or exchange. Please inspect your items before installation.
You can request a return or exchange by contacting us via phone, WhatsApp, or visiting our showroom. Our team will guide you through the process.
For returns, refunds are processed within 3–5 business days after product inspection. For exchanges, the replacement will be delivered based on availability, usually within 1–3 working days.